Privacy Policy

01.Introduction

A Privacy Policy is a legal document that explains to users what information is collected, how it is used, and how it is protected. It typically includes details about the types of personal information collected—such as names email addresses, phone numbers, and professional details—the purpose of collecting that information, and whether it is shared with third parties.

This policy also outlines the rights users have regarding their data, including the right to access, correct, or delete their information. CITAL Hub Group, LLC. (“CITAL Hub,” “we,” “our,” or “us”) is committed to providing transparency about how we handle and safeguard your information when you use our platform.

 

02. Overview

CITAL Hub Group, LLC. operates a professional networking, workflow collaboration, and capacity-exchange platform for compliance, insurance, financial services, taxation, accounting, and legal professionals. This Privacy Policy governs how we collect, use, store, and protect user information. Like Terms of Service, a Privacy Policy forms part of the legal agreement between the user and
the service provider.

It ensures transparency, regulatory compliance, and clear expectations regarding how data is handled. By using the CITAL Hub platform, you acknowledge that you have read, understood, and agree to this Privacy Policy. We encourage businesses and service providers to maintain up-to-date privacy documentation. If you have questions about how we manage data, you may contact us anytime at admin@citalhub.com.

 

03. Data Security Measures

CITAL Hub prioritizes the security and confidentiality of user information. We employ modern security standards to protect all data stored, transmitted, or processed through our platform.

Security measures include:

  • Encrypted communication and secure servers
  • Authentication controls and restricted system access
  • Continuous monitoring for suspicious or unauthorized activity
  • Data backups and disaster-recovery measures
  • Insurance and bonding arrangements where applicable

These controls ensure that your data remains protected against loss, misuse, or unauthorized access.

 

04. Information We Collect & How We Use It

CITAL Hub collects information to enable platform functionality, facilitate collaboration, and ensure compliance.

04.1 Information We Collect

We may collect:

  • Personal details (name, email, phone number, professional background)
  • Business and membership information
  • Workflow submissions, collaboration data, and communication logs
  • Activity logs, IP address, device identifiers, and usage statistics

04.2 How We Use the Information

Your information is used to:

  • Create, verify, and manage user accounts
  • Connect professionals and match capacity needs
  • Support workflow exchange and joint project activities
  • Improve platform performance and user experience
  • Communicate updates, alerts, and service-related information
  • Meet legal and regulatory obligations

We do not sell or rent your personal information.

04.3 Information Sharing

We may share your information only with:

  • Verified platform partners as required for collaboration
  • Service providers essential to platform operations
  • Legal authorities when required by law

All third parties are obligated to maintain confidentiality and security.

 

05. Data Handling for Billing Information

If the platform collects billing or payment information, it will be used solely for processing authorized transactions related to membership fees, service upgrades, or platform usage.

Key points:

  • Billing information is stored securely and never shared with unauthorized parties
  • Payments are processed through trusted third-party providers
  • Users are responsible for maintaining accurate billing details
  • Payment data is handled in accordance with applicable financial regulations
  • Refunds, where permitted, follow the platform’s specific payment policy

All payment data is protected through encryption and industry-standard security protocols.

 

06. Data Retention

We retain personal and professional information only as long as:

  • Your account remains active,
  • Required by law,
  • Necessary for auditing, compliance, or dispute resolution.

Users may request deletion of their data unless retention is legally required.

 

07. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of data
  • Withdraw consent
  • Request data transfer
  • Restrict or object to certain data uses

Contact admin@citalhub.com to exercise any rights.

 

08. External Links Disclaimer

The platform may contain links to third-party websites. CITAL Hub is not responsible for the privacy practices, security, or content of such external sites.

 

09. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or platform features. Significant updates will be communicated through the platform or email notifications.

 

10. Contact Information

CITAL Hub Group, LLC.
8111 LBJ Freeway, Suite 680
Dallas, Texas 75251
Phone: 214.621.0965
Email: admin@citalhub.com